Please Read All Information Below Before Placing Your Order

Please note that all prices are in U.S. currency, and do not include shipping & handling or insurance. New York residents add 7.25% sales tax. After you submit your order, you will receive a confirmation that your order was placed, and we will also contact you with a personal email regarding the availability of your item(s), as well as the amount of shipping and insurance that will be added to your order.

We accept MasterCard, Visa, personal checks and money orders.
If you are paying by check or money order, your order will be held for seven (7) days. If payment is not received within that time, the item(s) will be returned to stock. If you make payment by money order or credit card, your item(s) will be shipped within 3 business days. If payment is made by check, we will hold the item for you for 15 days until our bank clears your check. There is a $10 service charge on bounced checks.

OUR PACKING AND SHIPPING POLICY:
Most items will be shipped by U.S. Mail and insured. Minimum shipping cost on all orders will be $4.05 and buyer is responsible for shipping and insurance. We may elect to have fragile merchandise professionally packed by Pak-Mail or a similar company at your expense. We may elect to ship by UPS and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service or UPS.

If you are using a credit card, we cannot ship to an address that is different from your billing address. Please be sure to enter your address as shown on your credit card statement or we will not be able to verify your credit card.

OUR RETURN POLICY:
We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please email us before placing your order. If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone, fax or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you, excluding shipping/insurance costs. We mark our items and we will not honor any refund if the mark has been removed or altered in any way. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed for any reason. Returned merchandise must be received by us within seven (7) days of the date from which you first contacted us regarding the return.

OUR DAMAGE POLICY:
We take extra precautions to pack our orders to prevent damage and breakage. If despite our efforts your order does arrive damaged, you must take the entire order (all contents and all original packing material) to your local U.S. Post Office to file a claim. The U.S. Post Office will send the claim to us for processing. Do not repack and do not mail the damaged items back to us. This will void the U.S. Post Office insurance and we will not be able to give you a refund. If your order was delivered by UPS, please contact us for further instructions.

If you have any questions about our policies, please email us at Bijou@bestweb.net.